Terms:
- Voucher is already inclusive of full tuition fee, miscellaneous, laboratory and other student fees.
- Voucher covers 280 hours of full Front Office Certificate Course modules and 300 hours internship at a reputable tourism-related establishment.
- Voucher covers career counseling and job placement assistance extended to every regular paying student of CTHI.
- Voucher is only valid for August, September or October 2011 intake.
- Students will be subject to the same class schedule, coursework, exams and grading system as the regular paying students of CTHI.
- Voucher does not guarantee graduation from the course; the student will still be subjected to regular grading and assessment standards.
- Voucher does not cover tuition for any subject that the student fails and has to retake to complete the course.
- 300 internship hours and job placement assistance will only be facilitated if the student passes all the course modules.
- Transfer to a different certificate course will forfeit the validity of the voucher.
Highlights:
Hotel Front Office Operations Certificate Course
Duration: 280 hours (2 months) + 300 OJT hours
This certificate course will facilitate intensive training for computerized reservation system operations and general management of reception, information and concierge desks in hotels and other tourism-related enterprises. More than gaining the technical know-how, students will understand their key role in revenue generation as the industry front-liners. Training on personality development, customer service orientation and English proficiency in the workplace are also covered.
Course Modules:
- Overview of the Hotel Industry
- Hotel Classifications
- Hotel Organization
- Layout of Front Office Department
- Organization of a Front Office Department
- Job Description of Front Office Personnel
- Professionalism and Personal Appearance Standard
- Front Office Control Desk Procedures
- The Guest Room
- The Hotel Guest
- Guest Service = Loyalty
- Front Office Procedures
- Reservations
- Reception
- Guest Departure
- Property Management System
- Front Office Controls
- Measuring Hotel Performance
- Succession Planning in the Front Office Department
- Career Preparation
Canadian Tourism & Hospitality Institute
2nd Floor Paragon Plaza, Edsa Cor. Reliance St., Mandaluyong City
632-861-1061
http://www.canadiantourisminstitute.com
The Canadian Tourism and Hospitality Institute (CTHI) is the first international franchise of the Canadian Tourism College (CTC) based in Vancouver, Canada. With its thirty (30) years of providing real-world quality tourism education, CTC is now a multi-awarded and globally recognized leader in its field.
As the CTC brand guarantees an extensive, current and industry-validated curriculum, it has established itself as a premier source of highly-trained tourism and hospitality staff for a number of the world’s top tourism enterprises, with its graduates enjoying more than ninety percent (90%) employment rate.
Recognizing that the Filipinos are the ideal tourism workers with their innate hospitality, instinctive service orientation and high adaptability, CTC is bringing its professional training expertise to the Philippines as it envisions CTHI to be the premier tourism academic hub in Asia.
Through its proven effective system and tested training modules, CTHI will equip, mold and mentor its students for immediate employment and progression into leadership positions in the global tourism and hospitality industry.
- Graduates enjoy more than 90% employment rate.
- Courses include 300 hours of quality on-the-job training that provides experience needed for permanent job application.
- Classes start monthly, no need to wait for the next semester to enroll.
- Courses are shorter in duration as they are focused on developing industry-relevant skills.
- Modules have been proven effective by the world’s leading tourism enterprises.
- Training system is designed to prepare students for immediate employment and progression into leadership positions in the industry.
- Programs may carry transfer credits into diploma anddegree programs in many parts of the world.
- Instructors are seasoned industry professionals.
- Classes are small to ensure specialized attention to every student.
- Campus is conveniently located with numerous parking slots available.
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